What if it rains?

We work in the rain, unless it is a lightning storm or heavy monsoon.  We will then contact you by e-mail or phone to reschedule the missed visit.

 Should I unlock my gate?

Yes. We do not jump over fences, so please leave your lock off your gate on your service day. We will lock the gate for you if you leave the lock by the gate.

Can you work with the dog in the yard?

 If you know your dog is not good with strangers, or the dog will not let us in the clean the yard we then will ask you to restrain or confine your dog. We do not want to take unnecessary risks with your dog or our employees.

What do you do with the dog waste?

We bag it, tie it and place it into your outside garbage container. This practice allows us to keep our prices low. Acceptable to you please let us know and we will find an alternative. If you forget to leave your garbage can out, we will leave the bag next to your garage for you to dispose of when you return home.

What if I want to skip a service day?

You will not be charged if you call the office in time to tell the service worker not to come out. If the dog will be gone from the yard for a couple of weeks, or for some other reason you want to skip your yard for a day or more, we can hold service and you will not be charged for those days. There will also be no charge for service missed due to weather or some other event beyond your control.

HOWEVER, if your gate is locked or the dog will not allow us to clean the yard when we come out to work you will be charged for the service call.  The extra waste will be cleaned up at your next visit unless you call to reschedule.  Extra charges may apply if we have go return on a day other than your service day.   If, for instance, you get to work and remember that the gate is locked, call us early to tell us to skip that day so you will not be charged